I’m Jazz Ng-Quan and I live in New York City.
I'm a self-motivated and highly driven UX and Product Design leader. I have over 10 years of creative thinking and problem solving skills. I'm empathetic and analytical on user research and data. My management style is compassionate and well-founded. I demonstrates strong communication with product, tech, and marketing teams. I observes the metrics to ensure that the design team is on the right track delivering the results that the business requires.
Lead UX Product Designer | Target Corporation.
Area of focus:
Target Circle 360™ (Memberships)
Target Circle™ (Deals, Bonus, Partners, Votes, etc)
Target Circle™ Card (Credit or Debit cards and Reloadable)
Lead to enhance the Target Circle loyalty program across omnichannel touch points. Collaborate with product management, marketing, A11y, content, engineering, research, marketing analytics, etc. to implement best-in-class UX products and services that guest love.
Lead Experience Designer | Verizon Communications Inc.
Area of focus:
Retail Fulfillment (Express Pickup - Lockers, Curbside, Doorside, In-store)
Retail Trade-In
Retail Journey Map (End to end Customer and Specialist flows)
Previous area of focus:
Retail Arrival (Check-in, Queue, Walk-in, Appointment, App Clips)
Store Details Pages
Lead to evolve the Verizon retail customer experience across all omnichannel and touchpoints. Collaborate with product managers, researchers, and content strategists, to implement innovative products and services that customers love.
Senior UX Product Designer | Shutterstock Inc.
Area of focus:
Conversion, Identity, Growth, Streamline, Advocate
Lead UX, Product Design and Research for Advocate, Streamline and Growth teams. Collaborate with product owner to create and launch user centered design on Shutterstock e-commerce, Enterprise and Internal Tools. Partner with engineers to create design documentations and bug bash.
Design Manager | Macy’s Inc.
Area of focus:
Brand User Experience, Research, Creative Marketing, and Product Design
Lead and manage a team of designers in executing user-centered research, design and developments. Support marketing leaderships in synthesizing research findings into creative recommendations. Provide customer first directions to business stakeholders and partners to execute unified campaign strategies.
Design Leader
Direct and strategize agil design solutions for all digital platforms. Define design system and marketing presence for brands.
Photographer
Specialize in Engagement, Weddings, Maternity, Family, Baby/Kids, Portraits, Events, Product and Fashion.
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